One of CanTrust’s values is knowledge sharing. We believe that we should all increase our digital literacy together. To maintain this value, our support offerings include opportunities for you to learn and understand our services and your digital products even better.
The full CanTrust support package includes support tickets, canWork docs, a FAQ page, a Glossary, and a Knowledge Base.
Support Tickets: Support tickets are issues that can be submitted to our team members and then tracked throughout the process from submission to resolution. The great thing about tickets is that our clients can follow where we are in the resolution process, and that we can pass tickets on between available team members so that you get the fastest response and resolution time.
canWork Docs: Our canWork docs are a resource for our canWork business package apps. The quickest way to learn how to use these tools.
FAQ Page: Our FAQ (Frequently Asked Questions) page contains a collection of the most common questions we get from clients with solutions attached. If your issue is listed in our FAQ’s, this could be an immediate way to resolve an issue.
Glossary: Technical terminology can sometimes feel like jargon, and we want to demystify it. Our glossary provides simple, easy to understand explanations of some terminology that we expect you may encounter.
Knowledge Base: The Knowledge Base is a collection of support articles, videos, and documentation as part of the self-service area of our support. While this is also the fastest route to resolving an issue, our goal is to share knowledge with you so that you can feel more confident with the digital tools you are using. We update the Knowledge Base often and actively so if there is an article you want to see there, email [support at cantrusthosting.coop] and we will work on getting it up there!