What does “support” include at CanTrust?
One of CanTrust’s values is knowledge sharing. We believe that we should all increase our digital literacy together. To maintain this value, our support offerings include opportunities for you to learn and understand our services and your digital products even better.
The full CanTrust support package includes support tickets, canWork.Cloud docs website, a Glossary, and a Knowledge Base.
canWork.Cloud Docs: Our canWork docs are a resource for our canWork business package apps. The quickest way to learn how to use these tools.
Knowledge Base: The Knowledge Base is a collection of support articles, videos, and documentation as part of the self-service area of our support. While this is also the fastest route to resolving an issue, our goal is to share knowledge with you so that you can feel more confident with the digital tools you are using. We update the Knowledge Base often.
Your Account: Docs on how how to update all your user account details at CanTrust Hosting Coop.
Glossary: Technical terminology can sometimes feel like jargon, and we want to demystify it. Our glossary provides simple, easy to understand explanations of some terminology that we expect you may encounter.
If your service is down please email us at: support@cantrusthosting.coop
Call if unable to email, call: 778-374-3214 Press 0 and leave a message. Phone calls are not efficient due to difficulty in gathering contact info for a quick reply.